jurock real estate Insider: Email Help

New: Gmail Creates 'Never Send it to Spam' Filter

IMPORTANT NOTE CONCERNING EMAIL:

A few things could be happening if you are not receiving email from us:

Due to the prevalence of email spam blockers, viruses, filters, etc. sometimes legitimate email, such as the Facts by Email, does not make it to its intended recipients. If you consistently do not receive your Facts by Email that is very likely the problem. If possible, contact your email provider and ask them to allow all email from jurock.com.

You may have recently upgraded your computer with new system software. Newer versions of Outlook, for example, may have different default settings that may categorize what was friendly mail before as junk mail in the new program. You need to re-set the "From" email address (jurock.com) as a safe sender. Outlook has a number of settings for managing so called junk mail (see below).

You may also mark a domain as safe so that all mail coming from that sender will be considered safe, friendly or whatever name they choose to call it.

At work email accounts are heavily filtered. You may not be getting your mail if you subscribed from the office.

You may need to reset your mail setting to accept jurock.com mail. Perhaps you might consider using a personal email account if you have subscribed through your office email account. Services such as Hotmail, Gmail, Yahoo, etc. offer free email accounts.

As well, every single Facts by Email is available online http://www2.jurock.com/insider/allnewsletters.asp?list=fbf - just use the user name and password you are supplied with when subscribing.

Add our email to your address book:

E-mail programs can easily mistake important messages for junk mail and automatically put them in your bulk or junk folder. To ensure the e-mails you've requested are delivered to your inbox, add our e-mail address to your address book. Simply follow the instructions below for your e-mail provider.

AOL 8.0 / 9.0

1. From your mailbox screen, click on the Mail Options drop down menu and then click on Address Book.
   
2. Click the Add Contact button (the "Add +" button in AOL 9.0).
   
3. Last, type or copy and paste the e-mail address below (or in the From Field of an email you receive) in the Screen Name field and then click the Save button. (All the other fields are optional and can be left blank.)

info@fbf.jurock.com

Yahoo

1. Click on the Addresses drop down menu on the top navigation bar of your mailbox.
   
2. Then click on the Add Contact link in the drop down list.
   
3. Last, type or copy and paste the e-mail address below (or in the From Field of an email you receive) in the Email field provided and click Save Contact button. (All other fields are optional.)

info@fbf.jurock.com

Hotmail

1. Select the Contacts tab on the top navigation bar of your mailbox.
   
2. Then click on the Safe List link on the left navigation bar of the Contacts page.
   
3. Last, type or copy and paste the e-mail address below (or in the From Field of an email you receive) in the Type an Address or Domain field and then click the Add button.

info@fbf.jurock.com

MSN 8 / 9

1. Click on E-mail Settings ("E-mail | Junk e-mail" in MSN 9) on the left navigation bar of your mailbox.
   
2. Click on the Junk Mail ("E-mail | Junk E-Mail Guard" in MSN 9) link on the E-mail Settings page.
   
3. Now click on the Safe List link on the Junk Mail Settings page.
   
4. Click on Add an item to this list link on the Use Safe List page. (MSN 9 users skip this step.)
   
5. Last, type or copy and paste the e-mail address below(or in the From Field of an email you receive) into the Safe List field and click the Add button.

info@fbf.jurock.com

Outlook

1. From the Inbox, select Actions, then select Junk E-mail, and click on Junk E-mail Options.
   
2. Click on the Safe Senders tab on the Junk E-mail Options popup window.
   
3. Type or copy and paste the e-mail address below (or in the From Field of an email you receive) in the Add address or domain field provided and then click the OK button. (Only Outlook's 2003 version requires you to specify Safe Senders. In other versions, you will receive our e-mails automatically.)

info@fbf.jurock.com

Earthlink

1. Click on Address Book on the left navigation bar of your mailbox.
   
2. Click on the Add button.
   
3. Type or copy and paste the e-mail address below (or in the From Field of an email you receive) in the Email field provided and then click the Save button. (All other fields are optional.)

info@fbf.jurock.com

Eudora

1. Select/Highlight message
   
2. Under the “Special” menu, choose “Make Address Book Entry”
   
3. Type or copy and paste the e-mail address below (or in the From Field of an email you receive) in the Email field provided and then click the Save button. (All other fields are optional.)

info@fbf.jurock.com

Thunderbird

1. Click on Address Book on the top navigation bar.
   
2. Click on the New Card button.
   
3. Type or copy and paste the e-mail address below (or in the From Field of an email you receive) in the Email field provided and then click the Save button. (All other fields are optional.)

info@fbf.jurock.com