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FAQ

 

My email and password are correct but I still can't login. What is wrong?

Make sure Caps Lock is off. If you still can't login (and you're sure you have the right email address/password combination) make sure the "cookies" feature is turned on in your browser. For more information on cookies consult your browser software's Help files. More information about Jurock.com's use of cookies is available in our Privacy Policy.


How do I subscribe or unsubscribe to your email newsletter?

You can subscribe or unsubscribe from our email newsletter at this page: http://www2.jurock.com/email.asp


What is Jurock.com's Real Estate Insider?

Jurock.com's Real Estate Insider is our paid subscription service. This service will provide you with in-depth analysis of the real estate market. For a free tour of Jurock.com's Real Estate Insider see: http://www2.jurock.com/insider/benefits/.


What do I do if I lost my password?

We can email your password to you. Just tell us what your the email address is and we'll send it to you right away. You can do that here: http://www2.jurock.com/forgotpassword.asp.


Can I advertise on your site?

Yes, you can. We accept full size banners. More info here: http://www2.jurock.com/advertising.


What happened to "Real Estate Talks"?

Real Estate Talks, our popular real estate bulletin board, can be found at www.realestatetalks.com.

How do I search Ozzie's back issues?

To search Ozzie's back issues of the Facts by Fax and newsletter you must be a Jurock.com Real Estate Insider member. If so try our Advanced Search: http://www2.jurock.com/insider/insider_search.asp Advanced Search searches only the Jurock.com Real Estate Insider section.


How do I configure an email "POP" account?

Make sure you have the following 3 items in front of you before proceeding, they should be provided to you by your account rep:

Email address
User ID
SMTP server name of the ISP that provides the Internet connection

Please select one of the following Email Clients:

Outlook Express
Netscape Messenger
Eudora


What are Cookies?

Cookies help Web sites maintain user states. This means that Web sites can "remember" information about users to facilitate their preferences for a particular site, transparent user passwords, and so forth. More specifically, cookies allow Web sites (servers) to deliver simple data to a client (user); request that the client store the information; and, in certain circumstances, return the information to the Web site.

See also: Cookies and Privacy FAQ

What Player do I need to see the videos or listen to audio?

To enjoy videos or audio, you must have RealPlayer G2 or greater installed on your computer. If you do not have the player please go to the RealNetworks home page and download the latest player for your computer.

System Requirements

Windows

  • Windows 95, 98, NT 4.0 or later, Pentium 233 mhz or faster processor with 32 MB RAM
  • Internet Explorer 4 or later
  • Netscape 4 or later
  • America Online 4 (with JavaScript enabled and cookies turned on)

Macintosh

  • Macintosh PowerPC with OS 8.1 and later, 233mhz or faster processor with 32 MB RAM
  • Internet Explorer 5.0 or later
  • Netscape 4 or later
  • America Online 4 with Internet Explorer 5.0


What connection speed should I use?

High bandwidth: If you are accessing the Internet with a T1 connection, DSL or cable modem, select the "Cable/DSL/T1" option. These selections offer the best viewing quality.

Lower bandwidth: If you have a lower bandwidth dial-up modem or ISDN connection, or are not sure, select the "56k" option. These files have been processed to produce the best video quality that your connection can offer.


If you have questions about the RealVideo format or the RealPlayer software, please visit the RealNetworks Web site. If you are running RealPlayer G2 Full version or Preview or Beta go to the RealPlayer support page


How do I add a map to my real estate listing?

To have a map show up on your listing all you need to do is enter the correct address in the address field of your listing. Please note: mapping data is refreshed once per day so it may take 24 hours for the map to show up on your listing.


Are your real estate listings up-to-date?

Yes. Sold and expired listings are removed from the site. If you feel a listing is out of date please email webmaster@jurock.com.

 



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