Frequently Asked Questions

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I'm not getting my Facts by Email - what's wrong?

While we make every effort to make sure the Facts by Email reaches our valued subscribers, sometimes our email gets blocked - for a number of different reasons. Find out more: http://www2.jurock.com/insider/fbf-email.asp

My email and password are correct but I still can't login. What is wrong?

Make sure Caps Lock is off. If you still can't login (and you're sure you have the right email address/password combination) make sure the "cookies" feature is turned on in your browser. For more information on cookies consult your browser software's Help files. More information about Jurock.com's use of cookies is available in our Privacy Policy.


How do I subscribe or unsubscribe to your email newsletter?

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What is Jurock.com's Real Estate Insider?

Jurock.com's Real Estate Insider is our paid subscription service. This service will provide you with in-depth analysis of the real estate market. For a free tour of Jurock.com's Real Estate Insider see: http://www2.jurock.com/insider/products/.


What do I do if I lost my password?

We can email your password to you. Just tell us what your the email address is and we'll send it to you right away. You can do that here: http://www2.jurock.com/forgotpassword.asp.


Can I advertise on your site?

Yes, you can. We accept full size banners. More info here: http://www2.jurock.com/advertising.


What happened to "Real Estate Talks"?

Real Estate Talks, our popular real estate bulletin board, can be found at www.realestatetalks.com.

How do I search Ozzie's back issues?

To search Ozzie's back issues of the Facts by Fax and newsletter you must be a Jurock.com Real Estate Insider member. If so, see the Jurock Real Estate Insider Archive: http://www2.jurock.com/insider/archives.asp The Search function here searches only the Jurock.com Real Estate Insider section.

What are Cookies?

Cookies help Web sites maintain user states. This means that Web sites can "remember" information about users to facilitate their preferences for a particular site, transparent user passwords, and so forth. More specifically, cookies allow Web sites (servers) to deliver simple data to a client (user); request that the client store the information; and, in certain circumstances, return the information to the Web site.

What Player do I need to see the videos or listen to audio?

To enjoy videos or audio, you must have RealPlayer G2 or greater installed on your computer. If you do not have the player please go to the Real home page and download the latest player for your computer.

You can also see all our videos on Youtube or via podcast on the itunes store.

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High bandwidth: If you are accessing the Internet with a T1 connection, DSL or cable modem, select the "Cable/DSL/T1" option. These selections offer the best viewing quality.

Lower bandwidth: If you have a lower bandwidth dial-up modem or ISDN connection, or are not sure, select the "56k" option. These files have been processed to produce the best video quality that your connection can offer.

If you have questions about the RealVideo format or the RealPlayer software, please visit the Real Web site. If you are running RealPlayer G2 Full version or Preview or Beta go to the RealPlayer support page



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